Support

Get help with HETable. We support restaurant operators with setup, billing, and day-to-day platform questions.

Contact us

We typically respond within one business day. For urgent issues affecting active service, include "URGENT" in your subject line.

What to include in your support request

Your restaurant name and account email
A brief description of what you expected to happen
A brief description of what actually happened
Any error messages you saw (a screenshot is helpful)
The browser and device you were using

Common questions

How do I add a new staff member?

Manager → Staff → Invite or share the join code for the appropriate role. Staff receive a link to register and are added to your restaurant automatically.

How do I set up my floor plan?

Manager → Floor Plan → open the builder. Drag and drop tables, assign sections, and publish the floor plan. See the getting started guide for step-by-step instructions.

How do I enable self-seat or kiosk mode?

Manager → Settings → Self-Seat / Kiosk. Toggle the feature on, configure the allowed tables or sections, and set the kiosk PIN if desired. The kiosk URL for your restaurant is shown on the settings page.

My booking confirmation emails are not sending

Verify your SMTP settings in the environment config. If you are using Gmail, ensure the App Password has not expired. Contact support@hetable.com if the issue persists.

How do I cancel my subscription?

Manager → Billing → Cancel subscription. Your access remains active until the end of the current billing period. Email support@hetable.com if you need assistance.

How do I export my data?

Email support@hetable.com with "Data Export Request" in the subject. We will prepare an export of your restaurant and guest data within 30 days.